Last updated: January 2026
These Terms apply to all sales by IDEX Biometrics ASA, Oslo, Norway (“IDEX”) to business customers (“Buyer”). By placing an order, Buyer accepts these Terms.
Business Customers Only: These Terms apply solely to business-to-business transactions.
1. Products
IDEX offers:
- Biometric Access Cards – Smart cards with fingerprint sensors for physical and digital access
- Biometric Payment Cards – Payment cards with fingerprint sensors (Visa/Mastercard certified)
- Components – Fingerprint sensors and modules
Products may be standard or custom configured. Products include embedded software and firmware necessary for card operation.
Separate software: Mobile applications (IDEX Card app for iOS/Android) for card enrollment and management are subject to separate license terms available in the App Store and Google Play Store.
2. Resellers
Reseller status: Buyers who purchase Products for resale to end customers (“Resellers”) are subject to the following additional terms:
Reseller obligations:
- Resellers must ensure their end customers understand Products are designed to protect identity through biometric authentication
- Resellers shall not make warranties or representations beyond those provided by IDEX
- Resellers must comply with IDEX’s trademark and branding guidelines (provided upon request)
- Resellers are responsible for providing first-line support to their end customers
Warranty claims: End customers of Resellers must submit warranty claims through the Reseller. Resellers may then submit claims to IDEX following the warranty procedures in Section 6. IDEX reserves the right to require proof that the product was purchased from an authorized Reseller.
End customer terms: Resellers must ensure their end customers receive a copy of these Terms or equivalent terms that do not expand IDEX’s obligations.
Reseller agreements: Resellers purchasing on a regular basis may enter into a separate Master Reseller Agreement with IDEX, which will take precedence over these Terms.
3. Orders and quotes
Quotations are valid for 30 days and require written acceptance by both parties. Orders may be placed via IDEX’s online configuration tool, email, or other written communication.
Custom configurations require complete specifications from Buyer. Changes after order confirmation may incur additional charges and delays.
Minimum order quantities may apply and will be specified in the quotation.
IDEX may reject any order or require advance payment based on credit assessment.
4. Pricing and payment
Prices are stated in the order confirmation and exclude VAT, taxes, duties, and shipping unless otherwise specified.
Payment terms: Net 30 days from invoice date. Late payments incur 8.5% annual interest or maximum allowed by law.
No set-off: Buyer may not offset amounts against IDEX invoices without prior written consent.
5. Delivery
Delivery terms: DAP (Delivered at Place) to Buyer’s specified address unless otherwise agreed.
Timing: Standard products ship within 5-10 business days. Custom configurations as specified in order.
Inspection: Buyer must notify IDEX within 10 days of delivery of any defects, shortages, or shipping errors. Failure to notify constitutes acceptance.
Title and risk pass to Buyer upon delivery.
6. Warranty
24-month warranty from delivery date. Products will conform to specifications and, for biometric cards:
- Fingerprint sensor will function properly
- Card will support enrollment
- Card will meet stated certifications
To claim warranty:
- Notify IDEX in writing with detailed description
- Obtain RMA number and return product at Buyer’s expense
- Allow IDEX reasonable time to inspect
IDEX’s remedy (at IDEX’s choice): Repair, replace, or refund purchase price.
Warranty excludes:
- Improper use, installation, or storage
- Modifications by Buyer or third parties
- Normal wear and tear
- Evaluation units or pre-production versions
- Compatibility issues with Buyer’s specific systems (Buyer must test compatibility before deployment)
- Failure to install available firmware updates when such updates would have prevented the issue
Compatibility: While IDEX designs products to work with specified systems (identity platforms, access readers, payment networks), Buyer is responsible for verifying compatibility in their specific environment before deployment.
Intended Use: Products are designed to protect your identity through biometric authentication, access control, and payment security. Products are NOT intended for use in applications where hardware failure could directly result in death, personal injury, or severe environmental damage, including medical life-support equipment, aircraft navigation or control systems, nuclear facility controls, or autonomous vehicle operation. For mission-critical security deployments, Buyer should implement appropriate backup authentication methods and redundancy.
EXCEPT AS STATED ABOVE, ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
7. Returns and cancellations
Standard products: May be returned within 30 days if unopened and in original packaging, subject to 15% restocking fee.
Custom configured products: Non-returnable unless defective.
Order cancellation by Buyer: Requires IDEX written consent. Cancellation fees apply for custom orders.
IDEX cancellation rights: IDEX may cancel or suspend orders if Buyer fails to pay, breaches these Terms, or becomes insolvent.
8. Intellectual property
IDEX retains all IP rights in products, including patents, copyrights, trademarks, and software. These Terms grant no IP rights to Buyer.
Buyer shall not:
- Reverse engineer, decompile, or disassemble products
- Modify, copy, or create derivative works
- Remove proprietary markings
Trademark use: IDEX grants Buyer a non-exclusive, revocable license to use IDEX trademarks solely for resale or use of products, subject to IDEX guidelines.
9. Product changes and discontinuation
IDEX may modify or discontinue products at any time. For regularly purchased products, IDEX will provide 90 days’ notice of changes affecting form, fit, or function. Buyer may cancel affected orders within 15 days of notice.
10. Limitation of liability
NO CONSEQUENTIAL DAMAGES: IDEX is not liable for indirect, consequential, incidental, or special damages including lost profits, business interruption, or data loss, even if advised of the possibility.
Liability cap: IDEX’s total liability shall not exceed the lesser of: (a) fees paid for the products giving rise to the claim, or (b) USD 1,000,000.
Time limit: Claims must be brought within 1 year of the event.
Exceptions: This limitation does not apply to personal injury from gross negligence or intentional misconduct, or liability that cannot be limited under law.
11. Indemnification
IDEX indemnifies Buyer against claims that products directly infringe third-party IP rights, provided Buyer promptly notifies IDEX, allows IDEX to control defense, and cooperates. IDEX may modify products, obtain a license, or refund purchase price.
IDEX not liable for infringement claims arising from: Buyer modifications, use with non-IDEX products, IDEX’s compliance with Buyer’s specifications, or use of outdated product versions.
Buyer indemnifies IDEX against claims from: Buyer’s modifications, breach of Terms, unauthorized representations, or combination with other products.
12. Confidentiality and data protection
Buyer shall keep confidential all non-public information from IDEX including pricing, specifications, and business information.
IDEX processes personal data in accordance with its Privacy Policy and GDPR. For data processing agreements, contact IDEX separately.
13. Export compliance
Buyer is responsible for compliance with all export laws and obtaining required licenses. Products may contain encryption technology subject to export restrictions.
14. General
Entire agreement: These Terms and the order constitute the entire agreement and supersede all prior agreements.
Amendments: Must be in writing and signed by IDEX.
Assignment: Buyer may not assign without IDEX’s consent.
Force majeure: IDEX is not liable for delays due to causes beyond its control (acts of God, war, pandemics, strikes, supply disruptions).
Severability: Invalid provisions do not affect remaining terms.
Stock exchange disclosure: IDEX may make disclosures required as a publicly listed company on Oslo Stock Exchange.
Governing law: Norwegian law, without conflicts of law principles.
Jurisdiction: Exclusive jurisdiction of Oslo, Norway courts.
Contact: mailbox@idexbiometrics.com
